LEGAL TERMS

 This notice contains the legal terms and conditions that govern the website DOCTORGSKINCARE.COM.

By accessing the DOCTORGSKINCARE.COM website, users agree to accept and comply with all the conditions contained in this statement.

TREELON SRL reserves the right to temporarily or permanently block an account, with immediate effect and without notice, for any user found engaging in illegal or fraudulent activities. Similarly, TREELON SRL reserves the right to block an account, with immediate effect and without notice, if abnormal use of the account is detected, including the use of bots or other tools that TREELON SRL deems capable of altering or impairing the functionality of the website and its services.

In such cases, the account block will result in the cancellation of orders.

TREELON SRL reserves the right to request that users who do not accept or intend to comply with these terms refrain from using the DOCTORGSKINCARE.COM website.

Access to the website and its related services is intended for personal use only.

The display of the DOCTORGSKINCARE.COM website provides customers with information about the products offered along with the possibility to purchase them.

 

ITALIAN LAW

Users accessing this website declare that they accept that all matters relating to the use of the DOCTORGSKINCARE.COM website are governed by the current legislation of the Italian State.

TREELON SRL does not guarantee in any way that the content of the website complies with the regulations in force in other countries. Access to the DOCTORGSKINCARE.COM website from locations where its content is considered illegal is expressly prohibited. Users who choose to access the website from such countries are fully aware of the legal consequences and penalties they may incur and will be solely responsible for complying with local laws.

Con riferimento alle controversie transfrontaliere, la piattaforma per la risoluzione alternativa extra- giudiziale delle controversie ai sensi del regolamento UE 434/2013 è accessibile sul sito http:// ec.europa.eu/odr.

 

JURISDICTION

Qualsiasi controversia comunque avente ad oggetto i presenti Termini e Condizioni di utilizzo (ivi comprese quelle riguardanti l’applicazione, l’interpretazione, l’efficacia delle medesime) è devoluta alla competenza del Foro di residenza o domicilio del consumatore, art. 66-bis D.Lgs. 206/2005 (Codice del Consumo).

 

DELIVERY TIMES

TREELON SRL ships worldwide via DHL courier.

 

AVAILABLE ITEMS

Items that are already available are shipped within 2-3 working days (Monday-Friday) from the order date.

During sale or promotional periods, shipments may require longer delivery times.

 

CUSTOMER REQUIREMENTS

To place orders on DOCTORGSKINCARE.COM, customers must:

• Avere almeno 18 anni
• Possedere i requisiti necessari per poter stipulare contratti legalmente vincolanti
• Avere un indirizzo e-mail valido

 

PRICES AND CURRENCY

I prezzi pubblicati sul sito, i pagamenti, le ricevute e le fatture degli ordini sono in Euro. Per gli ordini con spedizione in Italia viene emessa una ricevuta.

During the checkout process, customers can request an invoice. To issue this document, a complete Italian billing address with tax information is required.

If the invoice is not requested during the order placement, it cannot be requested at a later time.

For more information regarding invoicing, please contact the email address shop@doctorgskincare.com.

 

SHIPPING METHODS

The cost of shipping in Italy and worldwide may vary based on the official DHL courier rates.

Shipments within Italy and worldwide are made through the DHL courier.

 

PAYMENT METHODS

The following payment methods are accepted by DOCTORGSKINCARE.COM: PAYPAL

It is the fastest and most secure online payment system. Once "PayPal" is selected as the payment method and the "Confirm Order" button is clicked, customers will be redirected to PayPal.com where they can choose to:

• Effettuare il pagamento con il tuo conto personale Paypal – (L’importo dell’ordine ti sarà addebitato sul conto PayPal al momento del completamento della transazione);

or

• Pagare con una qualsiasi carta di credito/prepagata dei seguenti circuiti (Visa, Mastercard, American Express).

The system communicates directly with PayPal in total security, which means that doctorgskincare.com never becomes aware of the customer's payment method details. The amount will be directly charged to the card for which the customer provided the information. A confirmation email from PayPal will be received for each transaction. In case of cancellation, the amount will be refunded to the PayPal account or the customer's credit/prepaid card.

Payment with PayPal or Credit Card speeds up the order shipping process because the transaction is instantly verified, and the order is immediately processed.

 

STRIPE

Stripe is an external platform for online payments that allows payments to be made with debit cards, prepaid cards, or credit cards, etc.

It is a secure and fast solution: payments are processed almost instantly.

Creating a Stripe account is not necessary (although recommended): all you need is a valid Visa, Mastercard, or American Express credit, debit, or prepaid card.

Stripe supports 3D Secure for any payment and meets the strictest requirements for online security.

Stripe is certified as a PCI-compliant service provider, level 1.

For every transaction made using this method, a confirmation email will be sent from Stripe.

The order amount is charged to the bank account linked to the credit card at the time of order confirmation.

Stripe prevents fraudulent activity by detecting any suspicious activity and also collaborates with Global Partners Networks and Credit Card Networks to monitor fraudulent activity.

Customers can use the currency of their country of residence. The availability of other currencies depends on the location of the bank account linked to the credit/debit card.

 

In case of cancellation, the amount will be refunded to the customer's bank account linked to the credit card.

TREELON SRL declina qualsiasi responsabilità per controversie relative agli acquisti. Tutte le controversie vengono gestite direttamente da Stripe.

Per saperne di più su come Stripe gestisce le controversie: https://stripe.com/help/disputes. Per saperne di più su Stripe, visita www.stripe.com

All transactions are processed through a secure server, ensuring maximum data protection for TREELON SRL customers.

To provide greater protection for e-commerce purchases, TREELON SRL requires 3D Secure authentication for all transactions made with a credit/debit/prepaid card. Through the Verified by Visa or Mastercard Securecode services, customers are prompted to enter a security PIN to confirm the transaction. The PIN is sent via SMS or through the bank's app where the bank account is allocated.

Per maggiori informazioni si prega di visitare il sito www.visa.com or www.mastercard.com

 

ORDER FULFILLMENT 

TREELON SRL reserves the right to refuse an order if it is unable to receive verification from the customer's bank.

Non è possibile apportare modifiche all’ordine una volta inoltrato un ordine per articoli disponibili. Gli ordini effettuati separatamente saranno spediti separatamente.

TREELON SRL reserves the right to delay shipment if the order cannot be shipped due to reasons beyond our control. Special promotions or sales may cause delays in shipping.

TREELON SRL reserves the right to refuse orders or refuse to provide services to anyone at any time.

 

ITEM AVAILABILITY

The assortment available on DOCTORGSKINCARE.COM reflects the exact availability of each item by size.

Upon receiving the order request, TREELON SRL reserves the right to confirm the availability of the purchased items.

If the ordered items are not available or if, for any reason, the order cannot be fulfilled as requested by the customer, the DOCTORGSKINCARE.COM Order Department will promptly communicate this to the customer.

 

DISCLAIMER

TREELON SRL publishes information on its website in order to provide a service to its customers; however, it disclaims any responsibility for possible technical inaccuracies, factual errors, and/or typographical errors, for which immediate correction will be made upon notification.

TREELON SRL also reserves the right to make corrections and changes to the website whenever deemed necessary without prior notice.

TREELON SRL does not offer any guarantee regarding the conformity of the information published on its website to the laws of the jurisdiction of the customer's country of residence.

TREELON SRL disclaims any responsibility for any problems, damages, or risks that the user may encounter while using the website.

TREELON SRL garantisce che il proprio sito WWW.DOCTORGSKINCARE.COM è protetto secondo gli standard internazionali previsti per Internet. Se il sito è usato correttamente, l’utente è protetto dal rischio di virus.

TREELON SRL disclaims any responsibility for any malfunctions related to the deactivation of cookies in the user's browser.

TREELON SRL reserves the right to rectify/review the terms and conditions contained in this legal notice by updating it whenever deemed appropriate, without any obligation to give prior notice.

The user must comply with the terms contained in this legal notice, periodically checking for any updates, modifications, and corrections.

 

ORDER DELIVERY

Upon the arrival of the merchandise, customers are kindly requested to carefully inspect the package before signing as proof of delivery.

If, for any reason, the box or any parts of the packaging appear to be tampered with, customers are requested to sign for receipt with reservations or refuse the delivery. If the delivery is accepted with an unrecognized signature or there is evidence of tampering with the package, customers are requested to immediately report the incident to the courier and contact TREELON SRL at the address shop@doctorgskincare.com.

If there is a reception or concierge service available at the address, the courier is authorized to deliver the package to the staff present.

If the package and/or the items inside are damaged or if an item indicated in the delivery note is missing, the packaging must be kept for further verification.

Any dispute regarding damages, shortages, or delivery to the wrong address must be reported to TREELON SRL within a maximum of 10 days from the delivery date indicated on the courier's website; otherwise, it will not be accepted.

Tutti i clienti che effettuano un ordine stabiliscono un rapporto commerciale con DOCTORGSKINCARE.COM e si impegnano pertanto ad accettare la consegna del proprio pacco. Se il pacco non viene consegnato per cause dipendenti dal cliente (indirizzo errato, destinatario sempre assente, numero di telefono non corretto, ecc.),o se il cliente rifiuta la consegna tutti gli eventuali oneri saranno ad esclusivo carico del cliente.

Garanzia Legale di Conformità dei Prodotti

1. Tutti i prodotti distribuiti da TREELON SRL sono coperti dalla Garanzia Legale di Conformità ai sensi degli artt. 28 ss. Del Codice del Consumo, pertanto l’azienda si rende responsabile nei confronti del consumatore per eventuali difetti di conformità al momento della
2. Nel caso in cui il consumatore dovesse rilevare difetti di conformità ha diritto a sua scelta ed in base alla natura del prodotto, al ripristino dello stesso senza spese, tramite riparazione o sostituzione, o in alternativa potrà richiedere una riduzione adeguata del prezzo, ovvero la risoluzione del contratto.

 

PROMOTIONAL CODES 

Customers who have received a promotional code to use on DOCTORGSKINCARE.COM via newsletter or through social networks can enter this code during checkout. Each code has a start and end validity date, and this time limit cannot be extended in any way.

 

ONLINE ARTICLES AND IMAGES 

TREELON SRL disclaims any responsibility for the possibility that, due to a particular configuration of the customer's computer or its malfunction, the colors of the products displayed on the website may differ slightly from the original ones.

The images contained on the DOCTORGSKINCARE.COM website are the property of TREELON SRL. Any unauthorized use of these images without written consent from TREELON SRL will be prosecuted according to the law.

 

RETURNS 

If, for any reason, the customer is not satisfied with their purchase, unopened and sealed items can be returned within 28 days from the date of receipt.

Return Instructions

To request authorization for a return, it is necessary to send an email to shop@doctorgskincare.com, indicando l’ordine e gli articoli che si intendono restituire. TREELON SRL invierà via-email la conferma del reso e le istruzioni da rispettare per riconsegnare la merce.

Alternatively, the return shipment can be made using a courier of the customer's choice, but all associated costs will always be the sole responsibility of the customer.

La spedizione del reso deve avvenire entro 28 giorni dalla ricezione dell’ordine. In nessun caso è previsto il rimborso di quanto speso.

There are 2 types of compensation available: Size Exchange

It is possible to exchange the item for a different size, if available. The requested new product can be returned following the same procedure.

Product Exchange

Customers who are not satisfied with the purchased item can exchange it for any item available on the DOCTORGSKINCARE.COM website.

Istruzioni per il reso e Codice sconto

Customers who have requested a return can, once the merchandise is returned, request a discount code from DOCTORGSKINCARE.COM equal to the previously spent amount, valid for 28 days and with free shipping.

 

TERMS AND CONDITIONS FOR RETURNS

The products must not have been opened, altered, or show any signs of use.

Each product must be returned with all original packaging and accessories received with the order.

All products and accessories must be returned together with their original box, which is considered an integral part of the product itself and must not have been damaged, altered, or used as the sole external packaging.

Returns must be shipped within the box sent by TREELON SRL. If our box is not available, another suitable packaging can be used for shipping the items.

In the event that the customer receives defective merchandise or there are errors in the shipments by TREELON SRL, the customer is encouraged to immediately contact shop@doctorgskincare.com.

TREELON SRL si riserva il diritto di richiedere prove fotografiche prima di autorizzare resi per merce difettosa e farsi carico delle spese di spedizione per il rientro della merce presso i propri locali.

TREELON SRL si riserva il diritto di non accettare resi spediti con corrieri diversi da quello indicato nella email con le istruzioni al reso qualora la consegna comporti costi aggiuntivi per TREELON SRL o richieda il ritiro presso una filiale del corriere stesso.

TREELON SRL also reserves the right to refuse unauthorized returns or returns that do not comply with all the specified conditions.

The right of withdrawal for contracts concluded on the TREELON SRL website is excluded in accordance with Article 59 of the Italian Consumer Code with regard to:

1. la fornitura di beni sigillati che non si prestano ad essere restituiti per motivi igienici o connessi alla protezione della salute e sono stati aperti dopo la
2. la fornitura di beni che rischiano di deteriorarsi o scadere

For each item to which the right of withdrawal is excluded, TREELON SRL provides the consumer customer with specific indication directly on the product page.

However, TREELON SRL may at its sole discretion accept the request for withdrawal even for goods excluded from this right if it deems it appropriate for justified reasons.

In caso di esercizio del diritto di recesso, il consumatore ha diritto al rimborso, entro 14 giorni dalla comunicazione di recesso, di quanto pagato incluse le eventuali spese di spedizione originarie (il solo costo a suo carico rimane quello per la spedizione)

For all aspects not specifically expressed, European legislation on distance selling prevails.

 

SAFEGUARD CLAUSE

If any clause of the Terms and Conditions is or becomes completely or partially invalid, this will not affect the remaining clauses.